As long as the core is received within the 21 business days, you will not be charged. You will have 21 business days from the day you receive it to send it back.
If you defer it, you will not be charged a core at time of purchase. If you have outstanding circumstances that would not allow the return to occur within 21 days, please contact us. You still have the option to send it back, and if you do, the core will be refunded back on the card used, presuming the core meets core criteria and the core is returned within 21 business days from originally receiving your order. OPTION 1: You can accept it, which means you will be charged for the part AND the core at time of purchase.
If you plan on returning your core you have two options.
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In some cases, the core is not reusable, such as in the event of a cracked case, at which point the core deposit would not be credited as the core component is not reusable. and merely reuses the case.īecause aftermarket manufacturers require a steady stream of incoming cores to build, they charge a deposit on the core, known as a core charge, that is refunded upon receipt.
A great example of this is in regards to automatic transmissions in which the manufacturer takes an existing transmission, replaces all of the inner working components, such as the torque converter, valve body, etc. However, numerous products are also remanufactured, meaning that the manufacturer of the product takes a used product, typically removed from a vehicle, disassembles, and replaces all worn components of the master product. In the automotive industry, most products are manufactured from brand new materials. In order to understand what a core charge is, you must first understand what a core is. If you have an outstanding circumstance, contact us. In the event that the core is not "like-for-like," your core may not be eligible for return / credit.ĭiesel Power Products has the right to alter this policy (i.e. Returned cores must be on a "like-for-like" basis, meaning that the returned core has the exact same fitment as the remanufactured component that was purchased.
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If cores are shipped to the incorrect warehouse, your core money will be returned less the shipping cost for us to send the core(s) to the correct warehouse, or if you deferred the core you may be charged for the shipping amount.Ĭores that have been disassembled and/or have missing and/or damaged major components will not receive full core credit. DO NOT rely on the return address on the original label as a source for where to ship to. If one is not included, contact us immediately, and we can provide you with the correct address of where the core(s) must be returned to, as well as an RMA (Return Merchandise Authorization) number. If a return label is provided in the original shipment, use this tag. In the event you originally deferred the core charge, by clicking to agree, you authorize Diesel Power Products to charge you for the core charge.Īll cores must be returned to the original warehouse that original shipment was sent from. Failure to do so can result in forfeiture of the entire core charge return. All cores, whether the core charge was deferred or not, must be returned within 21 days from delivery date of product requiring core charge.
We at Diesel Power Products offer a deferred core program in which we allow you to defer the typical upfront core charge when purchasing via credit card payment.
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